Case Study: Worcestershire County Council recovers £2.5 million with Civica MidCall

Worcestershire County Council recovers £2.5M with Civica

Worcestershire County Council, a local authority serving over 600,000 citizens, faced rising financial pressures and increasing service demands. To drive efficiency and recover significant outstanding debt, the council implemented Civica's Income Management MidCall solution as part of a wider organizational redesign.

Civica's MidCall solution streamlined telephone payments, supported remote staff, and ensured secure PCI DSS compliance. This human-centric approach simplified the payment process, enabling the council to recover £2.5 million in outstanding debt, thereby improving its financial resilience, while also boosting staff productivity and efficiency.

Worcestershire County Council