Case Study: Borough of Poole Council achieves streamlined cross-departmental case management and business continuity with Civica Prescient+

Civica provides complete council management for Poole's legal and democratic services

Borough of Poole Council faced the challenge of modernising fragmented legal and democratic workflows, improving business continuity during staff absence, and getting more value from limited IT budgets. The council selected Civica and its Prescient+ case management and time-recording system to introduce electronic workflows, matter management and standardised processes across legal services.

Civica implemented Prescient+ with customised flow files, integrated screens and templates that were rolled out from legal into freedom of information, school admissions and HR, with adoption panel processes already live. The solution delivered clear benefits: smoother business continuity during long-term absences, the ability for any staff member to pick up cases, secure electronic document storage and remote working, and measurable service expansion across multiple departments as Civica’s system replaced paper processes and unlocked new efficiencies.

Borough of Poole Council

Liz Hall

Business Manager