Case Study: City of Sydney achieves real-time insights and a representative multi-channel research panel with Civica Involve

A survey panel to represent the residents, workers and businesses of Sydney

The City of Sydney needed a modern research panel to inform its 2050 community strategic plan but found existing tools like Survey Monkey and Excel produced slow, manual analysis and required costly external consultants. To meet requirements for multilingual surveys, device-agnostic access, and multi-year panel management, the City of Sydney selected Civica and its Civica Involve platform.

Civica implemented Civica Involve as a unified platform supporting SMS, email, mobile web, desktop and app delivery, multilingual survey creation, live reporting and real-time dashboards. The solution delivered faster survey creation and turnaround, live reporting throughout campaigns (not just at completion), instant visibility with rich filters and segmentation, reduced data pollution and human error, compliance with the Australia Privacy Act 1998, and eliminated the need for expensive third‑party analytics—giving decision-makers direct, timely access to insights.

City of Sydney