Case Study: The City of Cardiff Council achieves transformed enforcement and recovery with Civica Collections

The City of Cardiff Council transforms the way they work with Civica

The City of Cardiff Council engaged Civica in 2014 when its in‑house recovery team was tasked with taking on enforcement of Parking Fine Warrants. The project carried a difficult business plan, challenging timelines and high expectations for functionality and commercial terms built into a five‑year agreement, prompting the council to seek a partner able to meet those requirements.

Civica implemented its Civica Collections solution and client portal—now used as the council’s full suite—working closely with The City of Cardiff Council to shape the product roadmap and prioritise high‑value additions. The council reports strong satisfaction with the relationship and improved operational capability, is already expanding the system beyond parking enforcement, and credits Civica’s responsiveness and platform for these positive outcomes (no specific numeric metrics were provided).

The City of Cardiff Council

Keith Thomas

Recovery Manager