Case Study: Royal Botanic Gardens, Kew achieves a compliant cloud EDRMS and improved productivity with Civica

The Royal Botanic Gardens, Kew introduces innovative EDRMS to support its diverse operations

The Royal Botanic Gardens Kew needed a cloud-based Electronic Document and Records Management System (EDRMS) to meet regulatory compliance and enable effective collaboration across its diverse operations and 1,000-strong mobile workforce. To address varied information needs—from scientific research to visitor services and publications—Kew engaged Civica (Civica Digital) to deliver a user-centred EDRMS solution built on the Office 365 platform.

Civica designed and developed a pragmatic, flexible EDRMS—including an innovative decision tree to guide stakeholders—that supports online and offline working and the retention of document, email and paper records. The Civica solution established a clear implementation strategy and a network of information champions, reduced content duplication and paper overheads, and laid the foundations for improved productivity and regulatory compliance across Kew’s enterprise operations and 1,000 staff.

Royal Botanic Gardens Kew