Case Study: Yorkshire Dales National Park achieves streamlined HR, payroll and time & attendance with Civica

National park authority takes control of HR and payroll

The Yorkshire Dales National Park Authority, which manages the park and around 130 employees, faced budget pressures and administrative inefficiencies from separate systems that required manual re‑entry of hours and fragmented HR data. To bring payroll in‑house and increase control, the Authority selected Civica, first deploying Civica Payroll and later extending to Civica HR and Civica Time & Attendance.

Civica delivered an integrated solution so hours flow directly into payroll and a single source of employee data powers payroll, training, leave and absence management, with self‑service giving staff the ability to update details and book leave. The Civica implementation reduced manual admin, cut errors, improved reporting and enabled the HR team to provide a better service with fewer resources, producing measurable time savings, efficiency gains and a foundation for future enhancements like mobile clocking and e‑recruitment.

Yorkshire Dales National Park

Hannah Clarke

Head of HR