Case Study: Erewash Borough Council achieves 50% faster planning publishing and mobile-friendly self-service with Civica's Cx Planning Register

Erewash Streamline Planning Process with Cx Planning Register

Erewash Borough Council, which serves over 115,000 residents and processes around 1,000 planning applications a year, faced a cumbersome legacy planning portal that made publishing documents slow and hard to read on mobile devices. To address growing resident demand for mobile access and to speed up internal workflows, the council selected Civica’s Cx Planning Register as its new online planning portal.

Civica implemented a web-based, self-service planning register that streamlined publishing and made information accessible on any device; more than 15 employees now use the system. The solution cut the publishing process by 50%, automates document publication within 15 minutes, drove a 143% increase in searches in four months, reduced resident queries, and gave the council improved reporting and self-sufficiency.

Erewash Borough Council

Neil Webster

ICT Manager