Case Study: Industrial Dwellings Society achieves 25% service delivery cost savings with Civica's Cx Housing

IDS goes live with Cx Housing in just nine months

The Industrial Dwellings Society (IDS), which manages 1,400 homes across London, faced outdated IT systems that were costly and hampered its ability to support vulnerable tenants. To drive its corporate transformation and reduce management costs, IDS procured Civica’s cloud-enabled Cx Housing software as part of a broader change in working practices and organisational design.

Civica, working with Campbell Tickell, delivered a fast-track implementation of Cx Housing that went live in just nine months, with IDS adapting processes to Cx’s best-practice workflows and introducing customer and contractor portals to remove spreadsheets and manual transcription. The solution has already delivered measurable impact — circa 25% savings on service delivery costs — and Civica’s Cx (with planned Keystone integration next) is enabling further self-service, automation and reinvestment in priorities like fire safety.

Industrial Dwellings Society

Suzanne Wolfe

Chief Executive Officer