Case Study: Stockport Council achieves a paperless, flexible legal service with Civica

Civica makes paperless office vision a reality for Stockport Council

Stockport Council faced severe financial cutbacks and needed to rationalise office space and enable more flexible working for its legal team, which had been heavily reliant on paper files and an inflexible billing-focused case management system. The council upgraded its legal case management to the Civica system (Prescient+), chosen to be more flexible and future‑proof.

Civica implemented its case management solution to support a paperless office, reducing the need for physical storage and enabling flexible working by making the system easily modifiable for changing legal demands. The Civica system delivered measurable time and space savings, improved working practices across the legal team, and helped future‑proof Stockport Council’s legal operations.

Stockport Council

Pauline Tarrant

Business Development Officer