Case Study: Bristol City Council achieves major efficiency and integrated email–document management with Civica's Prescient+ Outlook add-in

Integrated working with Prescient+ and Outlook add-in for Bristol Council

Bristol City Council selected Civica’s Prescient+ practice management system with the Outlook add-in for its in‑house legal department as it moved toward an integrated electronic working environment. The council needed to centralize matter and document management, capture email correspondence into case records, streamline fee‑earner activity and billing, and reduce mailbox/server storage and time lost switching between systems.

Civica implemented Prescient+ with the Outlook add‑in to integrate Outlook with the case and document register, enabling drag‑and‑drop filing, automatic indexing of email content, and incorporation of Outlook contacts and configurable inboxes. As a result, Bristol City Council reports a “massive increase in efficiency”: staff can save emails directly to Prescient+, search the database more easily, delete saved emails to free server space, and reduce time spent moving between applications.

Bristol City Council

Jan Freeman

Practice Manager