Case Study: Cottage Delight achieves 75% faster payroll processing with Civica

Automation accelerates HR and payroll processes at Cottage Delight

Cottage Delight, a speciality food supplier with more than 200 staff and seasonal casual workers, needed to simplify complex rotas, varying departmental hours and multiple pay bands after its decade‑old HR and payroll system became restrictive and single‑user. The company selected Civica and its integrated HR, Payroll and Time & Attendance solutions to replace the legacy system.

Civica implemented an automated, biometric-enabled Time & Attendance system integrated with Civica HR and Payroll so managers can set up new employees in about 10 minutes and approve hours that flow automatically into payroll. The change cut payroll administration from five days to roughly 10 hours a month (a 75% reduction), improved reporting for planning, increased time‑record accuracy and manager visibility, and drove strong employee adoption of facial and fingerprint clocking.

Cottage Delight

Gary Bowcock

IT Manager