Case Study: Guide Dogs NSW/ACT achieves improved client service and practitioner productivity with Civica's Carelink suite

Civica’s Carelink Suite comes out on top as best-of-breed client service management solution for Guide Dogs NSW/ACT

Guide Dogs NSW/ACT, the leading provider of orientation, mobility and support services for people with low vision or blindness and a registered NDIS provider working with around 3,000 clients each year, needed to replace an aging client service management system to ensure staff could deliver optimal, consistent care. After a structured procurement and stakeholder-led assessment process, the organisation selected Civica’s Carelink suite to meet its requirements.

Civica delivered the full Carelink suite — CarelinkPlus, CarelinkGo and CarelinkAir — with Platinum support, following detailed demonstrations and stakeholder scoring. The solution gives Guide Dogs NSW/ACT real-time visibility of practitioners, standardised service delivery profiles, automated travel-time reporting to improve practitioner utilisation, and enhanced business intelligence for ongoing optimisation; Civica’s Carelink came out on top in the selection process and is being used to drive measurable productivity and service improvements across the organisation.

Guide Dogs NSW/ACT

Peter Day

Business System Implementation Manager