Case Study: Hartlepool Borough Council clears backlogs and unlocks up to £750k with Civica OnDemand

Hartlepool Borough Council clears 409 assessments in 12 weeks with Civica OnDemand

Hartlepool Borough Council was facing a significant backlog of overdue Adult Social Care financial assessments that its internal team could not manage. To address this challenge, the council engaged Civica and utilized its Civica OnDemand service to supplement its team and quickly regain control of the workload.

By implementing Civica OnDemand, Civica provided the council with the necessary resources to complete 409 assessments within a 12-week period. This solution reduced pressure on internal staff and unlocked the potential for up to £750,000 in additional annual income for the council.

Hartlepool Borough Council