Case Study: Hughes achieves 10% more deliveries and eliminates paperwork with Civica TranSend

Hughes increases deliveries by 10% with TranSend

Hughes, the UK's fourth largest specialist electrical retailer and a leading provider of home entertainment and appliance rentals, faced complex, paper‑based delivery and installation operations across 30 stores, 7 service centres and a 108,000 sq.ft. distribution hub handling 3,000+ deliveries per week. To reduce administration, match the right engineers and vehicles to jobs, and meet rising customer demand, Hughes selected Civica's TranSend ePOD and Route Planning cloud software.

Civica implemented TranSend’s ePOD, Route Generation and skill‑set mapping to automate route planning, remove paperwork and give planners real‑time visibility. The solution boosted delivery capacity by 10%, enabled engineers to update job status with images and signatures on site, reduced admin time, improved stock accuracy and supported expansion (adding three new sites). Hughes reports better decision‑making, higher productivity and increased customer satisfaction thanks to Civica’s TranSend.

Hughes

Mark Coleby

Service Director