Case Study: Hamilton City Council achieves a single source of truth and financial transparency with Civica's Authority

Hamilton City Council expanding Authority across the business to reach its goals

Hamilton City Council, which serves around 170,000 residents and manages over NZ$300 million in annual revenue, was hampered by two disparate financial systems and a separate accounting vendor. Seeking a single source of truth for transactional and financial data, the council evaluated options and chose Civica’s Authority suite—expanding from Rates and Regulatory modules to adopt Authority’s accounting module to drive broader digital and operational improvements.

Civica implemented the Authority accounting module with a cross-functional project team, extensive change management and training, and ongoing executive collaboration, delivering a consolidated financial platform. The result was a single source of truth, a flexible chart of accounts, streamlined reporting, improved ability to extract strategic business intelligence, time and error reductions from less manual spreadsheet work, and measurable cost and productivity gains; Hamilton City Council will continue rolling out additional Civica Authority modules such as a community portal and automated invoice scanning.

Hamilton City Council

David Bryant

General Manger - Corporate