Case Study: Central Northern Regional Library achieves automated reporting and staff time savings with Civica’s SpydusManager

Central Northern Regional Library automates reporting processes with Civica’s SpydusManager

Central Northern Regional Library (CNRL) faced a time‑consuming reporting burden: as a government body it must produce and distribute lengthy quarterly reports for its 17 branches and local councils, compiling statistics up to 20 times a month. Manually assembling and formatting these reports could take a senior librarian one to three business days, so CNRL engaged Civica and its SpydusManager web‑based business intelligence tool to address the challenge.

Civica implemented SpydusManager to automate report generation, scheduling and distribution, provide customizable dashboards and browser‑based access, and add collaborative annotation tools. The result: quarterly reports are generated and emailed automatically, server load is managed by staggered scheduling, and staff time spent on collation has been eliminated—freeing librarians to redeploy to frontline work and focus on analysis and new insights. Civica’s solution delivered measurable time savings, operational efficiencies and improved decision‑making for the library.

Central Northern Regional Library

Marian Bennet

Digital & Communications Librarian