Case Study: Basingstoke and Deane Borough Council achieves zero backlog and cuts arrears with Civica Revenues & Benefits

Basingstoke and Deane Borough Council cuts arrears by £2.5m and reduces enforcement 40% with Civica

Basingstoke and Deane Borough Council sought to strengthen its revenue recovery processes for council tax. The council partnered with Civica to expand its use of Civica Revenues and Benefits software, aiming to automate manual tasks and eliminate backlogs.

Civica implemented automation to handle routine processes like reminders, notices, and reporting. This solution created a zero backlog, enabled earlier customer intervention, and allowed officers to focus on personalized support. The results for the council included a £2.5 million reduction in arrears and a 40% decrease in enforcement referrals, significantly improving financial resilience.

Basingstoke and Deane Borough Council