Case Study: Wheatley Group achieves streamlined services and improved support for vulnerable tenants with Civica MultiVue

Wheatley Group streamline services and improve support for vulnerable tenants with Civica MultiVue

Wheatley Group, Scotland’s largest housing, regeneration and care organisation managing over 79,100 homes and serving 200,000 people, faced fragmented, duplicate tenant data across multiple back-end systems with no single trusted view of each resident. To address this, Wheatley partnered with Civica and adopted the Civica MultiVue master data management platform (including the MultiVue Share module) to build a consolidated, searchable “golden record” for every tenant.

Civica implemented MultiVue to merge and match records, remove duplicates and share real-time updates across departments and partner organisations. The solution delivered measurable benefits: one trusted tenant record, improved payment and arrears management, proactive alerts enhancing tenant and property safety across 79,100 homes, streamlined service delivery for 200,000 customers, and earlier interventions to prevent homelessness — outcomes Wheatley continues to build on with Civica.

Wheatley Group

Lewis McGregor

Chief Technology Officer