Case Study: Hull City Council achieves £5 million in savings and safeguards more than 200 local jobs with Civica

Delivering outsourced revenues and benefits services for Hull City Council in a 7 Year partnership

Hull City Council partnered with Civica in a seven-year outsourced arrangement to deliver revenues and benefits services. Faced with the need to drive service performance and efficiency while protecting local employment and reducing costs, the council sought a partner that could deliver sustainable savings and operational resilience.

Civica implemented a partnership model and established a transactional processing centre in the city that blends private- and public-sector experience to provide flexible, scalable services. The arrangement delivered immediate, measurable impact — saving the council £5 million and safeguarding more than 200 local jobs — while improving service efficiency and helping Hull protect important resident services.

Hull City Council

Daren Hale

Deputy Leader