Case Study: State of Alaska achieves a single citizen view and improved coordinated care with Civica

Improving reporting and service delivery with a single citizen view

The State of Alaska’s Department of Health and Social Services (DHSS), which holds data on roughly 90% of the state’s population, struggled to produce a single, accurate view of citizens across siloed systems — hampering legislative reporting, coordinated care and cost control. To address this, the State of Alaska began working with Civica to implement a Master Client Index (MCI) and MultiVue to create a unique citizen ID and improve data quality.

Civica connected the MCI to 10 major data sources and developed a scalable information cube that consolidated records into a single citizen view, enabling DHSS to identify high‑utilizers, track service costs and deliver better coordinated care. As a result, Civica’s solution provided the State of Alaska with an up‑to‑date, accurate picture of every person served, met legislative reporting requirements and unlocked opportunities for greater efficiency and cost reduction.

State of Alaska

Beth Davidson

State Health Information Technology Coordinator