Case Study: East Riding Pension Fund achieves greater control, auditability and cost savings with Civica's UPM

The Fund is Delighted with Civica’s Integrated Pensions Administration Solution UPM

East Riding Pension Fund, which administers pensions for more than 103,000 members across multiple local employers, needed greater auditability, configurable workflows, reduced administration costs, and a way to bring pensioner payroll in‑house to cut errors and paperwork. After a 2012 tender they selected Civica’s Universal Pensions Management (UPM) integrated pensions administration solution, including Electronic Document Management, workflow and web modules, to meet those needs.

Civica implemented UPM and the integrated Pensioner Payroll module (live early 2014) and began piloting Employer Web to reduce paper submissions. The change eliminated data-transfer discrepancies, reduced payroll costs to one‑fifth of the previous provider, introduced full audit trails for transparency, improved data quality and staff efficiency, and created scope to cut the 60,000 annual printed benefit statements—delivering measurable cost and operational benefits for the Fund.

East Riding Pension Fund

Paul Hawksworth

The Fund’s Principal Pensions Officer