Case Study: Cwm Taf Morgannwg University Health Board achieves streamlined scheduling and zero missed visits with Civica Scheduling (Civica)

Cwm Taf Morgannwg University Health Board (CTMUHB) district nurses outline how they’ve implemented Civica Scheduling to great effect

Cwm Taf Morgannwg University Health Board faced a labour‑intensive, error‑prone district nursing scheduling process that pulled senior nurses away from clinical care, led to missed and duplicate home visits, and caused chronic under‑reporting of activity. To address this, the Health Board piloted Civica Scheduling (vendor: Civica) to modernise caseload management, reduce administrative burden, and improve data capture and staff morale.

Civica implemented Civica Scheduling through a nurse‑led, phased rollout with close supplier engagement and local champions; after a successful pilot the system was deployed across all teams in four months. The solution freed senior nursing time, eliminated missed patient visits, improved morale and produced reliable data showing a 152% increase in recorded patient contacts (of which ~66% was due to improved reporting and ~33% to true demand), and supported a national e‑scheduling procurement for Wales — all achieved with Civica’s Scheduling platform.

Cwm Taf Morgannwg University Health Board