Case Study: Teign Housing achieves improved customer services and a single view of residents with Civica’s Cx tenant portal & CRM

Teign Housing improves customer services with Civica’s Cx tenant portal & CRM

Teign Housing, a growing landlord managing 3,600 properties in Devon, struggled with fragmented customer data spread across multiple spreadsheets and no CRM, which made it difficult to get a single view of residents and deliver efficient services. After researching options, they selected Civica’s Cx tenant portal & CRM to provide a modern digital platform, CRM, tenant self-service and mobile working.

Civica implemented the Cx platform to unify customer data, launch a digital tenant portal (200+ residents signed up), integrate workflows and enable mobile use; the solution reduced processing time by 15%, supported better targeting and cross-selling for TeignCare and HomeBuy, and allowed Teign Housing to decommission many spreadsheets. Civica’s Cx has improved staff experience and responsiveness and will be extended in phase two to cover ASB, service charges and traveller case management.

Teign Housing