Case Study: Preston City Council achieves £12,000 annual savings with Civica’s Community Mobile

Preston City Council saves £12,000 per year by collaborating with Civica

Preston City Council’s Environmental Health team was facing an 18% rise in food hygiene inspections driven by new businesses and higher churn, plus longer, more complex visits that averaged over two hours. After reviewing four suppliers, the Council chose Civica’s Community Mobile (integrating with their existing Civica APP) to help deliver more inspections and better customer service with the same resources.

Civica implemented Community Mobile with tailored eForms, real-time reporting and APP integration to eliminate paper-based records and reduce post-inspection administration by 20% (about 500 hours/year), creating efficiency savings of £12,000 per year. The solution enabled an 18% increase in inspections, improved engagement with 1,400+ local businesses, helped maintain 97% food hygiene compliance and delivered the equivalent of 0.75 FTE in recovered capacity.

Preston City Council

Simon Neighbour

Environmental Health Manager