Case Study: Simply Helping achieves streamlined client care and improved field support with Civica’s Carelink

Simply Helping to transform client care with Civica’s Carelink

Simply Helping, a community care provider operating 15 franchises across Australia, engaged Civica to address back-end inefficiencies and data security concerns as it scales its aged and disability services. The organisation needed a single, cloud-enabled platform to remove duplicated data entry, streamline processing and better enable its 1,000+ support workers to deliver care in the field, so it signed a five-year contract to implement Civica’s Carelink suite.

Civica implemented its cloud-based Carelink solution—including the CarelinkGo mobile app for time and attendance and the CarelinkAir web module for administration—providing a managed service that improves data security and remote access. The Civica deployment is expected to deliver efficiency savings by cutting processing overheads and duplicate entry, increase transparency and productivity for staff, and enable over 1,000 workers to better support clients from the field, with phase one rollout planned for early 2020.

Simply Helping

Angela Feery-Richards

Director