Case Study: International Trade Management Ltd achieves paperless, automated customs processing and significant cost and time savings with Civica's FreightPac

Civica's FreightPac streamlines complex logistics and customs processing for freight forwarder ITM

International Trade Management Ltd, a leading APAC freight forwarder, faced inefficient paper-based documentation and cumbersome customs processing that constrained agility and growth. To modernise operations and remove repetitive manual tasks, ITM partnered with Civica to collaboratively customise the FreightPac platform and redesign core business processes.

Civica delivered a tailored FreightPac implementation co‑developed with ITM users, creating a centralised, paperless system integrated with the Australian Quarantine and Inspection Service and the Department of Agriculture Online Lodgement System. The solution automated customs handling with AI/ML-driven workflows, enabled easy document co‑sharing and customer notifications, re‑engineered processes for 90 users, saved hundreds of hours, significantly reduced printing and administrative costs, and improved customer experience.

International Trade Management Ltd

John Antoniou

Chief Executive Officer