Case Study: Gravesham Borough Council achieves seamless Microsoft 365 migration and 30% cloud cost savings with Civica

Civica helps Gravesham migrate seamlessly to the cloud, embed strong SAM cost governance, and keep users supported

Gravesham Borough Council, which serves 109,000 people in Kent, needed to adopt a Microsoft 365–led Cloud First strategy while managing tight budgets, minimising user disruption, and extending its software asset management (SAM) practices into the cloud. The council engaged Civica — a longstanding partner — to provide licensing, Managed SAM services built on Snow technology, migration support and ongoing technical assistance to ensure governance and cost control during the move to SaaS.

Civica executed a seamless Microsoft 365 migration for 400 users, deployed its SaaS Optimisation and SAM capabilities (leveraging Snow), and provided second- and third-line support with easy escalation to Microsoft. The work delivered clear results: improved visibility and control of SaaS usage, compliance with Microsoft licensing, and an estimated 30% savings from the new cloud environment, while positioning Gravesham for further Azure migration.

Gravesham Borough Council

Darren Everden

Assistant Director for IT and Transformation