Civica B2B Case Studies & Customer Successes

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Civica is a market leader in specialist systems and business process services that help organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities.

Case Studies

Showing 249 Civica Customer Success Stories

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1st Central achieves near‑100% handler QA and higher customer and employee NPS with Civica Case Management

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AAF International achieves people-centred HR transformation and increased efficiency with Civica

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AccessNI achieves faster, lower‑cost digital disclosure checks with Civica

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Activate Learning achieves multi-site growth and operational efficiencies with Civica REMS

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Admiral Insurance achieves 50% reduction in complaints administration and halves handler training time with Civica Case Management

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Anchor achieves staff-cost optimisation and reliable biometric attendance tracking with Civica workforce management solution

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Animal and Plant Health Agency achieves faster test turnaround, streamlined sample tracking and automated reporting with Civica

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Anthony Gold Solicitors achieves compliant, efficient costs management with Civica Prescient+

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Avon Partnership Occupational Health Services achieves 25 years of streamlined, efficient and compliant occupational health services with Civica

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Basildon Council achieves paperless billing, cost savings and 29,000 active e-Services users with Civica's OPENRevenues and OPENPortal

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Basingstoke & Deane Borough Council saves a full FTE and boosts collections with Civica PTC

Basingstoke & Deane Borough Council logo

Bath and North East Somerset Council achieves flexible, expert benefits cover and cost savings with Civica OnDemand

Bath and North East Somerset Council logo

Beckfoot Oakbank School achieves streamlined HR and payroll management with Civica

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Belfast City Council achieves real-time footfall and flow insights with Civica's ParkKeepr

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Benenden Health achieves faster, more robust complaints handling with Civica Case Management

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Betsi Cadwaladr University Health Board achieves safer, more efficient diabetes care with Civica Scheduling

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Civica delivers control of property portfolio for Birmingham

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Blackburn with Darwen Borough Council achieves higher Household Enquiry Form response rates with Civica's Mobile Canvasser App

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Blackpool Teaching Hospitals NHS Foundation Trust achieves transformative workforce planning and improved patient care with Civica Scheduling (Civica)

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Blaser Mills achieves paperless working and faster case handling with Civica's Prescient+

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Borough of Poole Council achieves streamlined cross-departmental case management and business continuity with Civica Prescient+

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Bostik achieves 99% faster HR reporting and streamlined employee lifecycle management with Civica

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Brenntag achieves streamlined, compliant chemical deliveries and faster billing with Civica's TranSend ePOD

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Briggs Marine achieves compliance and employee development with Civica's Agylia LMS

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Bristol City Council achieves major efficiency and integrated email–document management with Civica's Prescient+ Outlook add-in

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British Association for Counselling and Psychotherapy achieves 20% average monthly growth in member engagement with Civica's Agylia LMS

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British School of Paris achieves time and cost savings with Civica's Parago asset management

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Bromley Healthcare achieves automated scheduling and improved capacity management with Civica Scheduling (Malinko)

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Buckinghamshire County Council achieves governance, cost control and cloud visibility with Civica Cloud Optimisation

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Buckinghamshire County Council achieves £34,000 software licence savings and improved productivity with Civica

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Burntwood School achieves centralised asset management and accounting compliance with Civica Parago

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Cambridgeshire Community Services NHS Trust achieves efficient, patient-focused phlebotomy scheduling with Civica Scheduling (Civica)

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Camden Clinical Commissioning Group achieves a representative 1,000-member Citizens' Panel to inform health and care decisions with Civica

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Campbells Prime Meat achieves real-time delivery visibility and cost savings with Civica's TranSend ePOD

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Canterbury City Council achieves £3.6m in additional Council Tax income with Civica Income Maximisation

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Care City improves carers’ confidence and reduces pressure ulcers with Civica’s Agylia iCare App

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Cartrefi Cymunedol Gwynedd achieves efficient, compliant housing asset management with Civica Keystone

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Catholic Education Northern Territory achieves rapid centralized web‑based school administration for remote schools with Civica Education Suite (Civica)

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Cayman Islands Ministry of Education achieves faster asset audits and reduced workload with Civica's Parago

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The CDA Group achieves £40k annual cost savings and real-time delivery visibility with Civica TranSend ePOD and Route Compliance

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Central Coast Council achieves streamlined accounting and faster financial decision-making with Civica's Authority Financial Solutions

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Central Northern Regional Library achieves automated reporting and staff time savings with Civica’s SpydusManager

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Chartered Institute of Marketing achieves a doubling of CPD engagement in one year with Civica's Agylia solution

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Cheltenham Borough Council achieves streamlined revenues and increased online take-up with Civica OPENChannel & OPENPortal

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Cheshire West and Chester Council achieves reliable remote working and faster court bundle creation with Civica Legal (Civica)

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Chesterfield Royal Hospital NHS Foundation Trust achieves £180,000 annual savings and 34% reduction in food costs with Civica's Saffron Bedside

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Christian Aid achieves digital feedback collection and analysis with Civica's iCasework

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City of Cincinnati boosts tax revenue and speeds collections with Civica’s Authority Tax

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City of Greater Geelong saves 45 staff hours per week and triples youth interactions with Civica Involve from Civica

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City of North Canton achieves 50% faster report processing and streamlined utility billing with Civica Authority Utility

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City of Ravenna achieves streamlined utility billing and online payments with Civica Authority Utility

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City of Stonnington achieves faster access and reduced administrative burden with Civica's Spydus

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City of Sydney achieves real-time insights and a representative multi-channel research panel with Civica Involve

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City of Wolverhampton Council achieves rapid online service adoption and cost savings with Civica's MultiVue

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City of York Council achieves streamlined, efficient legal case management with Civica's Prescient+

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Cladco Profiles achieves doubled delivery productivity and 60% faster deliveries with Civica's TranSend

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Clanmil Housing achieves a single view of tenant and property information with Civica’s Cx Housing

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Clarence Valley Regional Libraries achieve increased community engagement and confirm collection cost‑benefits with Civica's SpydusCollections

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CLEAN achieves personalised delivery service and operational efficiencies with Civica TranSend

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Co-op Academies Trust achieves centralised compliance and saves three hours a week per academy across 32 sites with Civica Education Operations

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College of Policing achieves secure cross-force knowledge sharing across 90 police organisations with Civica

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Collinson achieves efficient, compliant and highly visible complaints handling with Civica Complaints Management

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Cormar Carpets achieves 99.7% on-time delivery and 25% improved returns accuracy with Civica TranSend ePOD

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Cottage Delight achieves 75% faster payroll processing with Civica

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Coventry City Council achieves resilient, lower-cost revenues and benefits service with Civica OnDemand

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Creed Foodservice achieves food-safety compliance and transparent allergen & recipe management with Civica Saffron

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Cwm Taf Morgannwg University Health Board achieves streamlined scheduling and zero missed visits with Civica Scheduling (Civica)

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Daikin Applied (UK) achieves smoother HR and lower-cost payroll with Civica

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DAS achieves a single view and high-quality Business Intelligence reporting with Civica

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Day Aggregates achieves streamlined HR administration and digital working with Civica HR

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Deloitte achieves modern, engaging risk and compliance eLearning with Civica (learning content partner)

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Denbighshire County Council achieves an all-digital future and major cost savings with Civica Digital360

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Department of Health Northern Ireland launches rapid Covid-19 advisory mobile app in two weeks with Civica

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Devon & Somerset Fire & Rescue Service achieves 75% reduction in meeting administration time with Civica Modern.Gov

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Dorset County Council achieves timely, accurate adult social care charging reviews with Civica OnDemand

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Driver & Vehicle Agency achieves 45% faster driving licence processing and 98% customer satisfaction with Civica's Online Driver Licensing System

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Dumfries & Galloway Council achieves 12% staff travel cost savings and a 75-tonne CO2 reduction with Civica Tranman

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Durham County Council achieves £342,000 additional revenue by removing incorrect Single Person Discounts with Civica

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Ealing Council achieves a single 360° citizen view to combat fraud and cut costs with Civica MultiVue

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East Kent Hospitals University NHS Foundation Trust achieves £4.6m cost savings and 60% process automation with Civica's CostMaster

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East Renfrewshire Culture and Leisure achieves improved, more accessible community library services with Civica's Spydus

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East Riding Pension Fund achieves greater control, auditability and cost savings with Civica's UPM

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Eastbourne Borough Council achieves £3M ROI and streamlined 360° citizen services with Civica Digital360

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Edinburgh City Council achieves year-on-year increases in council tax collection with Civica OnDemand

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Environment Agency achieves streamlined waste management and £12m annual savings with Civica's eDOC system

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Environment Agency achieves secure, modernised document management with Civica's SharePoint Online migration

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Erewash Borough Council achieves 50% faster planning publishing and mobile-friendly self-service with Civica's Cx Planning Register

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Fife College achieves streamlined efficiency and compliance with Civica's REMS

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Foreign & Commonwealth Office achieves scalable, offline-capable crisis response with Civica's Crisis Hub

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Foreign & Commonwealth Office achieves secure global mobile learning reach with Civica's Agylia LMS

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Civica Learning provides FCDO with global learning reach

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Frimley Health NHS Foundation Trust achieves streamlined, 24/7 occupational health efficiency with Civica's eOPAS

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Genius Foods boosts efficiency and decision-making with Civica HR, Payroll and Time & Attendance

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Gloucestershire Health and Care NHS Foundation Trust achieves patient-level costing insights and service improvements with Civica's CostMaster

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Grant Thornton achieves scalable blended and mobile client L&D with Civica's Agylia LMS

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Gravesham Borough Council achieves seamless Microsoft 365 migration and 30% cloud cost savings with Civica

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Guide Dogs NSW/ACT achieves streamlined mobile workforce operations and simplified NDIS/DVA administration with Civica’s CarelinkAir & CarelinkGo

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Guide Dogs NSW/ACT achieves improved client service and practitioner productivity with Civica's Carelink suite

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Gympie Regional Council achieves a streamlined general ledger and improved reporting with Civica Authority

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Habitus achieves nationwide mobile learning, faster onboarding and reduced turnover with Civica (Agylia LMS)

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Hamilton City Council achieves a single source of truth and financial transparency with Civica's Authority

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Harpenden Town Council halves paper use and cuts meeting admin time by up to 70% with Civica's Modern.Gov

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headspace Denmark modernises onboarding and accelerates volunteer readiness with Civica's Agylia LMS and Apps

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Her Majesty’s Prison and Probation Service achieves consistent national victim support and streamlined case management with Civica

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Highways England achieves centralised, real-time management of 150,000 roadside assets with Civica's TPMS

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Housing Plus Group achieves transformational HR and streamlined operations with Civica HR & Payroll

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Hughes achieves 10% more deliveries and eliminates paperwork with Civica TranSend

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Hull City Council achieves £5 million in savings and safeguards more than 200 local jobs with Civica

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Hull City Council achieves 24/7 emergency resident support with Civica's out-of-hours contact centre

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Industrial Dwellings Society achieves 25% service delivery cost savings with Civica's Cx Housing

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Institute of Brewing & Distilling achieves paper-to-digital on-screen marking in six weeks with Civica

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Institute of Marine Engineering, Science & Technology achieves mobile, paperless CPD management with Civica’s Agylia LMS

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International Trade Management Ltd achieves paperless, automated customs processing and significant cost and time savings with Civica's FreightPac

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Interserve achieves streamlined catering operations, centralised reporting and reduced food waste with Civica Saffron

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Ipswich Libraries achieves a retail-style "click & collect" Marketplace and major borrowing uplift with Civica's Spydus APIs

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Isle of Wight NHS Trust achieves paperless, more efficient occupational health and near-zero DNAs with Civica Occupational Health

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Northwest Tri-County Intermediate Unit (IU5) achieves efficient, scalable asset management and faster audits with Civica Parago

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Jacobs Enforcement Agents achieves streamlined collections management and a single view of debt for 185 local authorities with CivicaCollect (Civica)

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KARI (NSW Aboriginal children & youth service) achieves near‑paperless case management, 800+ hours/month time savings and stronger compliance with Civica’s Carelink suite

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Kent Catholic Schools Partnership achieves centralised asset oversight and cost savings with Civica’s Parago

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Kent County Council achieves paperless, remote case management with Civica Coroners

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Kingsbridge Educational Trust centralises finances and boosts efficiency with Civica Financials (Civica)

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Lambeth Council achieves clearance of 2,600-case backlog and near-100% processing accuracy with Civica OnDemand

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Lancashire County Council achieves paperless catering, improved compliance and £65k annual savings with Civica Saffron

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Langley Park Learning Trust achieves rapid financial consolidation and one-day management accounts with Civica’s Education FinancialsLIVE

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Large Pacific Northwest Health Plan Provider achieves 25% reduction in returned mail with Civica MultiVue

Lion Academy Trust achieves standardised, future-proof asset valuation with Civica's Parago Academy Asset Manager

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Logan County achieves real-time financial visibility and faster reporting with Civica Authority

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London Borough of Enfield achieves 95% first-contact resolution and shorter call waiting times with Civica

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London Borough of Harrow Council achieves £2m customer services savings and 91% first-contact resolution with Civica Contact360

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London Borough of Harrow Council achieves 30% staff cost reduction and 40% productivity gains with Civica's Enforcement (CE) platform

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London Borough of Redbridge achieves improved efficiency and better-informed decisions with Civica's Tranman Series 7 (Release 9)

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London Borough of Richmond upon Thames achieves real cost savings and improved library services with Civica's Spydus Library Management System

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London Borough of Tower Hamlets achieves cost savings and faster, higher‑response canvassing with Civica's Xpress Mobile Canvasser App

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London Legacy Development Corporation achieves agile working and greater mobility with Civica

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Luton Borough Council halves housing benefit processing times and clears a 4,000‑item backlog with Civica OnDemand (Civica)

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Madison Suburban Utility District achieves streamlined, compliant billing and reduced customer payment fees with Civica's Authority Utility

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Marylebone Cricket Club boosts turnout and member engagement with Civica Election Services' online voting

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Maury Regional Health achieves a single patient "golden record" and merges 193,000 records with Civica's MultiVue EMPI

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Mears achieves streamlined care delivery and payroll efficiency with Civica's Coldharbour Community Care

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Melton City Council achieves 60% reduction in enquiries and $9.5M in online transactions with Civica's Authority Community Portal

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Meridian Trust achieves centralised, mobile-enabled multi-site asset management with Civica's Parago

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Mersey Care NHS Foundation Trust achieves conflicts-of-interest compliance and £40k+ cost savings with Civica Declare

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Midlands and Lancashire Commissioning Support Unit achieves faster time-to-hire and improved customer service with Civica's Trac

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MiHomecare achieves 35% increase in visit compliance with Civica's Mobile Point of Care solution

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MLA College achieves offline degree delivery for seafarers with Civica's Agylia LMS

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MSD Wayne Township achieves district-wide asset management and improved compliance with Civica's Parago

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Muir Group achieves streamlined tenant services and mobile working with Civica's Cx Housing

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Multitask saves time and over $50,000 a year with Civica's CarelinkGo

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National Highways achieves data-driven winter road safety with Civica's Severe Weather Information Service (SWIS)

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National Institute for Health and Care Excellence (NICE) secures a board-ready digital workplace business case in 10 days with Civica

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Nationwide achieves real-time customer insight and improved fraud detection for its online bank with Civica

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Nationwide achieves the UK's highest-rated mobile banking app and 1 million downloads with Civica

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Natural Resources Wales achieves unified permitting and cloud savings with Civica’s Microsoft Dynamics CRM

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Neath Port Talbot Council achieves faster discharges and smarter care coordination with Civica Scheduling (Civica)

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Network Rail achieves a 24/7 multi-channel helpline and 95% call-answer rates with Civica OnDemand

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Newark and Sherwood District Council achieves cost savings and boosts efficiency with Civica's OPENRevenues

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NHBC achieves 50% faster complaint handling and faster FCA reporting with Civica Case Management

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NHS Birmingham and Solihull ICB achieves 96% declarations compliance with Civica Declare (Civica)

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NHS Frimley Clinical Commissioning Group achieves wide community engagement and real-time insights with Civica Involve (Civica)

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North Cumbria Integrated Care achieves more than halved reporting time and improved service engagement with Civica

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North East Ambulance Service NHS Trust triples patient feedback and improves patient experience with Civica Experience (Civica)

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North Lanarkshire Council achieves seamless citizen experience and one-login access with Civica’s Master Data Management (MultiVue)

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North Lincolnshire Council eliminates Adult Social Care financial assessment backlog with Civica OnDemand Resource

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North West Ambulance Service NHS Trust achieves 80% faster referrals and reduced A&E admissions with Civica’s ERISS

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Northern Territory Department of Education achieves territory-wide modern school management with Civica's next-generation system

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Nottingham University Hospitals NHS Trust achieves automated £850m income processing and saves 2+ days/month with Civica ProAuto

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Orchard Care Homes achieves improved quality and performance with Civica Coldharbour

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ORX achieves 95% faster data uploads and a scalable, secure benchmarking platform with Civica

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Overbury and Morgan Lovell achieves mobile access to learning and performance support with Civica's Agylia LMS

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Oxford City Council achieves faster, automated revenues and benefits processing with Civica OPENRevenues

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Pacific Northwest Health Plan achieves lower marketing costs and a single member view with Civica's MultiVue MDM

Pension Protection Fund achieves efficient in‑house FAS administration and £1m annual savings with Civica UPM

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PeoplePlus achieves secure, resilient, DWP‑compliant managed IT services with Civica

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Peter Moyes Anglican Community School achieves modern, high-performance connected classrooms with Civica managed services

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Poplar HARCA achieves 81% turnout and 86% approval for Teviot regeneration with Civica Election Services

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Port Stephens Council achieves streamlined operations and faster citizen services with Civica’s Authority

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Portsmouth Hospitals NHS Trust achieves paperless working, space and productivity savings with Civica WinDIP

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Preston City Council achieves £12,000 annual savings with Civica’s Community Mobile

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Professional Golfers' Association achieves over 170% CPD engagement increase with Civica's Agylia platform

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Qualifications Wales achieves improved access and stakeholder collaboration with Civica's QiW portal

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Reading Borough Council achieves stronger fraud detection through a shared data hub with Civica

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Regional Western Australia Library Consortium achieves city‑level services for remote users and rapid growth with Civica's Spydus

Rochdale Borough Council achieves seamless cloud migration, restored performance and £30,000 in savings with Civica Financials

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Royal Berkshire NHS Foundation Trust achieves transition to patient-level costing and greater transparency with Civica CostMaster

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Royal Botanic Gardens, Kew achieves a compliant cloud EDRMS and improved productivity with Civica

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Royal Brompton & Harefield NHS Foundation Trust achieves a streamlined £300m invoicing process and saves over 23 hours/month with Civica SLAM Invoicing

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RSPCA achieves accessible, secure fully virtual AGMs with Civica's CESjoinIN

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SELMS consortium achieves major cost savings and faster reservations with Civica Spydus

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Sevacare achieves scalable growth and improved care quality with Civica's Coldharbour solution

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Simply Helping achieves streamlined client care and improved field support with Civica’s Carelink

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Singapore Sports Hub achieves a modern, fully managed library infrastructure and expanded services with Civica

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SMART Libraries achieves region-wide shared collections and faster loan fulfilment with Civica's Spydus

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South Lakes Housing improves homes and services for tenants

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South Tees Hospitals NHS Foundation Trust achieves 5 days/month time savings and 26% cost reduction with Civica's Managed SLAM

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South Worcestershire Partnership achieves £2.4m savings, improved services and local job protection with Civica

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Southampton City Council achieves self-service document scanning and reduced queues with Civica Digital360

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Southwark Council Case Management achieves faster responses and improved visibility with Civica Case Management

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Spelthorne Borough Council turns 10,000 flood calls into 1,600 actionable work requests with Civica Contacts (Civica)

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St Andrews Links achieves transparent HR and payroll accuracy with Civica

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Staffordshire County Council achieves 50% less paperwork and faster vehicle maintenance with Civica Tranman

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State of Alaska achieves a single citizen view and improved coordinated care with Civica

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Stockport Council boosts telephone capacity for peak billing season with Civica OnDemand

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Stockport Council achieves a paperless, flexible legal service with Civica

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Stockport NHS Foundation Trust achieves 48-hour reporting and digitised occupational health with Civica eOPAS

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Stoke-on-Trent City Council achieves £1.5m fraud recovery and unified investigations with Civica's Corporate Fraud Solution

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Surrey County Council achieves paper‑light hot‑desking and cost savings with Civica's Prescient+

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Swale Borough Council achieves compliant, automated document retention and disposal with Civica's Digital360 Disposal module

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Swindon Borough Council achieves increased turnout, real-time election efficiency and reduced paper use with Civica's Digital Register

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TAFE Queensland achieves state-wide centralised, mobile library access and cost savings with Civica’s Spydus

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Teign Housing achieves improved customer services and a single view of residents with Civica’s Cx tenant portal & CRM

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Telecommunications Equipment Manufacturer achieves successful WinPath board bring-up and integration with Civica

Tesco Bank achieves 21% faster complaint resolution and 15x improved FCA reporting with Civica Complaints Management

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The Cell and Gene Therapy Catapult achieves improved workforce skills and career opportunities with Civica Learning

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The City of Cardiff Council achieves transformed enforcement and recovery with Civica Collections

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The Electoral Commission achieves secure, real-time EU referendum vote tracking with Civica

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The Highland Council achieves faster remote inspections and streamlined Environmental Health data with Civica

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The Home Office achieves secure, accredited police collaboration with Civica's CRM SaaS

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The Japanese Association, Singapore achieves a digitised, RFID-enabled hybrid library with Civica’s Spydus

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The Mid Yorkshire Hospitals NHS Trust achieves paper-light records and 19,000 hours saved with Civica

The Mid Yorkshire Hospitals NHS Trust logo

National Lottery Heritage Fund achieves migration-ready data clarity for modern grant funding with Civica

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The Pallet Network achieves network-wide delivery visibility and efficiency with Civica TranSend ePOD

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The Professional Nursery Kitchen delivers efficient, nutritious nursery catering with Civica Saffron

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The Tool Connection achieves accurate, paperless HR and payroll with Civica

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The Town of Victoria Park achieves greater efficiency and streamlined procurement with Civica Authority 7.1

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Thurlow Nunn Standen achieves 80% faster payroll processing and improved data accuracy with Civica HR & Payroll

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Trowers & Hamlins achieves a unified UK-wide case and accounts database with Civica

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Trust in Learning Academies achieves £145,000 cost savings and a data-driven people strategy with Civica HR & Payroll for Schools

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UK Ministry of Defence achieves actionable insights into cyber security training effectiveness with Civica (Agylia)

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United Utilities achieves 25% cost savings and 75% workshop productivity with Civica Tranman

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University College London Hospitals NHS Foundation Trust achieves improved voter insight and targeted member engagement with Civica Engagement Solutions

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University Hospital Southampton NHS Foundation Trust achieves award‑winning staff retention and wellbeing with Civica's eOPAS occupational health software

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University Hospitals of Derby and Burton NHS Foundation Trust achieves improved patient and family engagement and faster insights with Civica Experience by Civica

University Hospitals of Derby and Burton NHS Foundation Trust logo

University of Edinburgh achieves streamlined catering operations and tighter stock control with Civica's Saffron

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University of Exeter achieves an accessible, user-friendly ePDR for 4,000 staff with Civica

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University of Roehampton achieves £4.18m IT cost savings over 10 years with Civica cloud migration to Microsoft Azure and Office 365

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Verinovum achieves golden patient records and faster, scalable matching with Civica's MultiVue

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VMCH (Villa Maria Catholic Homes) achieves 100% support-worker adoption of CarelinkGo with Civica

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Waltham Forest Council achieves PCI DSS-compliant, secure phone payments with CivicaPay Mid-call (Civica)

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Warwickshire & West Mercia Community Rehabilitation Company achieves MoJ‑accredited, PSN‑compliant IT and on‑time transition with Civica

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Waverley Borough Council achieves 24/7 online access to planning applications and 24-hour comment publication with Civica’s Digital360 Portal

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Wellington Shire Council achieves 100% employee access to payslips and leave entitlements with Civica's Authority Connect Employee Kiosk

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Western Australia School Curriculum and Standards Authority achieves secure, efficient online marking and improved assessment standards with Civica MarkManager

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Western Sydney Local Health District achieves increased early antenatal access and improved patient experience with Civica's My Experience Matters

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Wheatley Group achieves streamlined services and improved support for vulnerable tenants with Civica MultiVue

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Wincanton signals commitment to digital innovation with TranSend delivery app deal

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Wychavon District Council achieves seamless cloud migration and 80% faster debtor processing with Civica Financials (Civica)

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Yarra Plenty Regional Library achieves enhanced discoverability and user‑centric digital services with Civica's Spydus

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Yorkshire Dales National Park achieves streamlined HR, payroll and time & attendance with Civica

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