TeamViewer B2B Case Studies & Customer Successes

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TeamViewer is one of the world wide leading solutions for desktop sharing and online collaboration over the Internet. The German based TeamViewer GmbH was founded in 2005 and is fully focused on development and distribution of high-end solutions for online collaboration and communication. A fast start and high growth rates have led to more than 100,000,000 installations in more than 200 countries all over the world. The software is currently available in more than 30 languages.

Case Studies

Showing 122 TeamViewer Customer Success Stories

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AbilityNet (UK accessibility charity) sustains vital remote tech support during COVID-19 with TeamViewer

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AGCO achieves 90% reduction in rework and elimination of paint errors with TeamViewer xPick

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Airbus Helicopters achieves 40% faster, fully paperless gearbox inspections with TeamViewer Frontline

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ALOtec achieves faster, more accurate remote service with TeamViewer Assist AR (TeamViewer)

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Andros achieves secure, unified remote support with TeamViewer

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Armenian Software achieves 6x faster customer support and exceptional ROI with TeamViewer

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ATEA achieves scalable, efficient remote support (200,000 sessions/year) with TeamViewer

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Audi AG achieves streamlined quality assurance and faster, safer inspections with TeamViewer Frontline Spatial

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Avaya achieves always-on, efficient customer support with TeamViewer

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Aveniq achieves more efficient customer support with TeamViewer Tensor

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Back IT Up achieves on-demand nationwide IT support and 40% travel cost savings with TeamViewer

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Benzinger achieves Industry 4.0-ready remote maintenance and higher machine availability with TeamViewer

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Berner Group achieves rapid IT troubleshooting and minimal downtime with TeamViewer Assist AR

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Big Sun Energy achieves rapid fault resolution and NT$1M annual travel savings with TeamViewer

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BKS Bank achieves 24/7 digital customer service and reduced waiting times with TeamViewer Engage

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BKW achieves secure, scalable corporate IT transformation with TeamViewer Tensor

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Boehringer Ingelheim achieves faster onboarding and rapid remote support with TeamViewer Frontline

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BrauKon achieves 24/7 remote commissioning and 50% travel cost reduction with TeamViewer Assist AR

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Bühler achieves fast, reliable global remote support and ISO 27001 compliance with TeamViewer

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C&P Capeletti & Perl achieves seamless IT support with TeamViewer

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CANCOM achieves scalable, 24/7 secure remote support with TeamViewer Tensor

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Carey Paul Honda achieves centralized IT control and rapid remote support with TeamViewer

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China Unicom Shanghai Branch achieves 24/7 on-call support and 50%+ efficiency gains with TeamViewer Tensor (TeamViewer)

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Cielo achieves centralized management and secure remote support for 4,200+ devices with TeamViewer Tensor

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Cimbali Group reduces time-to-resolution by up to 20% with TeamViewer

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cleanLASER achieves rapid remote fault resolution and quick ROI with TeamViewer IoT

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CNES achieves precise tele-operation of medical equipment in space with TeamViewer

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Coca-Cola HBC achieves 99.99% picking accuracy and 10% productivity boost with TeamViewer xPick

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Coca-Cola HBC achieves up to 50% downtime reduction and 30% faster training with TeamViewer

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Danelec Marine achieves low-cost, secure vessel remote access and faster VDR management with TeamViewer

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DASS Tech achieves over 1000% reduction in maintenance costs with TeamViewer

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DB Schenker achieves hands-free, error-free JIT/JIS sequencing with TeamViewer Frontline xPick

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Demant Group achieves centralized global IT support and rapid remote diagnostics with TeamViewer

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Doro achieves 40% faster support and 80% first-contact resolution with TeamViewer

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Electra-Media, Inc. achieves six-figure cost savings, faster repairs and business expansion with TeamViewer

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Ernsting’s family achieves fast, scalable remote support for 1,920 stores and 12,000 employees with TeamViewer Tensor

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Freudenberg IT achieves 48-hour to 30-minute response times with TeamViewer

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Shanghai Fustech achieves doubled medical efficiency and expanded access to healthcare with TeamViewer

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Ganske Enkelt achieves streamlined remote support for 10,000 users with TeamViewer

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GlobalFoundries achieves 25% faster order picking and 33% higher inventory accuracy with TeamViewer Frontline xPick

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Hartree achieves scalable secure remote operations with TeamViewer Tensor

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Harves Entertainment completes Theatre of Dreams remotely and increases efficiency by 30% with TeamViewer

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Health Point Neurodiagnostics achieves reliable, audit-ready EEG monitoring and doubles patient capacity with TeamViewer

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Heritage Bank of Commerce achieves rapid issue resolution and increased productivity with TeamViewer

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Hospital Cruz Roja de Córdoba achieves 24/7 secure remote IT support and streamlined hospital processes with TeamViewer

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HUMMEL Holding AG cuts time spent per support case by 20% with TeamViewer

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Hurco achieves faster uptime and reduced service travel costs with TeamViewer Assist AR

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Hybrid Services Ltd. achieves faster response times and major cost savings with TeamViewer

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Integris Neuro achieves scalable, secure EEG monitoring with TeamViewer Tensor

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Intelli-Systems achieves faster response times and expanded remote support with TeamViewer

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ISAGRI achieves faster, more reliable customer support and 96% satisfaction with TeamViewer

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Japan Security Operation Center (JSOC) achieves secure, high-performance remote work with TeamViewer

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Jyske Bank achieves rapid, secure remote support and smoother transactions with TeamViewer

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Kelch GmbH achieves 80% faster recovery and predictive downtime prevention with TeamViewer IoT (TeamViewer)

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KEMPER reduces downtime and costs, boosting employee satisfaction with TeamViewer Remote Assistance

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Kensetsu (株式会社 建設システム) reduces support time and boosts efficiency with TeamViewer

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Konica Minolta achieves 24/7 reliable remote support and reduced field visits with TeamViewer

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Koppermann achieves seamless customer support with TeamViewer

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Krones AG achieves faster maintenance, reduced downtime and improved training with TeamViewer Assist AR

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LEITNER Optimizes Ropeway Uptime with TeamViewer Assist AR

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Liebherr achieves hands-free visualization of critical machine sensor data with TeamViewer xInspect

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Liu Jo achieves faster, more efficient retail operations with TeamViewer

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LobbyFox achieves remote kiosk management and significant time and cost savings with TeamViewer

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LUSH achieves simplified, centralized store management and reduced IT support time and costs with TeamViewer remote access

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MacGregor achieves fast, global crane repairs and reduced downtime with TeamViewer Assist AR

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MACO Group cuts support time by 20% and boosts customer satisfaction with TeamViewer

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Manchester United achieves 24/7 seamless streaming and real-time fan engagement with TeamViewer

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Manchester United achieves faster, secure first-team analysis with TeamViewer Tensor

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Manchester United achieves remote, precise irrigation and significant time and cost savings with TeamViewer

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Manchester United achieves improved digital fan support and smoother online ticketing with TeamViewer Engage

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ManpowerGroup Spain achieves digitized, secure company-wide remote IT support with TeamViewer

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maresystems achieves up to 80% lower travel costs with TeamViewer Assist AR

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Marposs achieves advanced interactive technical support with TeamViewer

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MediTouch Ltd. achieves scalable at-home tele-rehabilitation and reduced costs with TeamViewer

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MediTouch Ltd. achieves scalable global clinician training and reliable remote system maintenance with TeamViewer

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Mercedes-AMG PETRONAS Esports Team achieves lightning-fast remote support and reduced downtime with TeamViewer

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Mercedes-AMG PETRONAS achieves faster, more efficient testing and reduced emissions with TeamViewer

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Mercy Ships achieves faster operational and medical support with TeamViewer Tensor

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Mitsubishi Electric achieves faster repairs and reduced downtime with TeamViewer Assist AR

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Mondi achieves hands-free maintenance and shorter downtimes with TeamViewer xAssist

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MPW Industrial Waters achieves thousands of man-hours saved with TeamViewer

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Navajo Inc. achieves 70% faster picking and cuts training from days to 25 minutes with TeamViewer

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NEC Networks & System Integration Corporation achieves an ~80% reduction in initial response man-hours with TeamViewer

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NIFTY (Internet Service Provider) achieves faster support, lower costs and higher customer satisfaction with TeamViewer

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NIFTY achieves faster support, cost savings and higher customer satisfaction with TeamViewer

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North West London Collaborative of Clinical Commissioning Groups achieves up to 80% time savings and improved security with TeamViewer Tensor

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NSF achieves 65% training cost reduction and 50% higher training accuracy with TeamViewer Frontline

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Oberursel Fire Brigade achieves 24/7 IT readiness with TeamViewer Remote Management

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OÖVG (Upper Austrian Transport Association) reduces support costs and boosts customer satisfaction with TeamViewer Engage

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Philips provides remote access to digital signage worldwide

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Proline - Customer Case Study

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Radius achieves secure, scalable global IT support with TeamViewer Tensor (TeamViewer)

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Regensight strengthens global aftersales support with TeamViewer

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RICOH achieves high customer satisfaction and reduced service times with TeamViewer Augmented Reality remote support

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RTL Studios achieves up to 20% faster post-production with TeamViewer Tensor

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Rural Development Administration achieves a 95% cattle pregnancy rate and 20% farm income increase with TeamViewer

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S‑Klima achieves faster diagnostics and reduced service time with TeamViewer Assist AR

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SaarGummi achieves faster innovation rollout with TeamViewer Assist AR

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Schnellecke Logistics achieves 20% time savings and zero errors with TeamViewer Frontline

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Sharp achieves VPN-independent remote work and 99% remote service-desk resolution with TeamViewer Tensor

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Shaw Media achieves low‑latency nationwide broadcast support and eliminates travel costs with TeamViewer

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Siemens achieves 10%+ faster, hands‑free order picking with TeamViewer Frontline

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SKOV A/S achieves global remote support and faster troubleshooting with TeamViewer

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Specsavers achieves secure, scalable remote IT support across 2,300 stores with TeamViewer

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SRF Limited reduces machine downtime from days to hours with TeamViewer Frontline

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St. Edward’s University increases remote support capacity by 15–20% and enables secure cross‑platform, off‑campus access with TeamViewer

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TechnoAlpin achieves rapid remote recovery and reduced downtime with TeamViewer

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TecnoGen maximizes generator uptime worldwide with TeamViewer Frontline

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Tele2 achieves faster IT service desk resolution and improved productivity with TeamViewer Tensor (TeamViewer)

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The Environmental Simulation Laboratory achieves remote IoT terminal access and major support-cost reductions with TeamViewer IoT

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The Salvation Army gains enterprise-wide remote access and 20% faster ticket resolution with TeamViewer Tensor

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Toyota achieves 20% fewer field service visits and faster repair resolution with TeamViewer Frontline

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Training City achieves interactive, reliable distance education for remote Russian children with TeamViewer

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Trendzer achieves faster remote consultations and higher customer retention with TeamViewer

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Trimble maximizes the benefits of precision agriculture with TeamViewer

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Unospay reduces on-site technician visits with TeamViewer

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VOSS Fluid achieves maximum machine uptime and cuts travel costs with TeamViewer Assist AR

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Wendy’s achieves remote supplier oversight and improved food safety with TeamViewer Frontline

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Wensauer Com-Systeme achieves quick, flexible remote IT support with TeamViewer

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WENZEL - Customer Case Study

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WS System achieves zero-error, high-speed hands-free assembly with TeamViewer Frontline (xMake & xAssist)

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Würth GmbH achieves 100% product availability and automated reordering with TeamViewer IoT (TeamViewer)

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