Case Study: Kelch GmbH achieves 80% faster recovery and predictive downtime prevention with TeamViewer IoT (TeamViewer)

Predictive maintenance with intelligent and networked presetters offers Kelch customers more reliability in planning

Kelch GmbH, a maker of precision tool presetters and measuring devices used to calibrate cutting tools, supports around 10,000 instruments worldwide. Because instrument failures cause costly production downtime, Kelch struggled with time-consuming phone diagnostics and frequent onsite service visits that relied on incomplete customer descriptions. The company needed a modern remote-access and alerting solution to prevent failures before they halted production.

Kelch implemented TeamViewer Remote Access for fast, accurate remote troubleshooting and then rolled out TeamViewer IoT to capture device data, monitor conditions continuously, and trigger alarms for predictive maintenance. As a result many faults are resolved remotely without travel, recovery time for typical support cases fell by more than 80%, downtime and service costs were reduced, and customers gained greater planning reliability and quality assurance.

Kelch

Viktor Grauer

Member of the Executive Board