Case Study: Back IT Up achieves on-demand nationwide IT support and 40% travel cost savings with TeamViewer

TeamViewer drives on-demand IT support for Norway’s businesses

Back IT Up AS, founded in 2008, operates as an external IT department for about 500 companies across Norway—serving law firms, hospitality, manufacturing and more—with a team of eight (four in support). Their challenge was to deliver on-demand, nationwide IT support with a small staff while cutting travel time and costs and maintaining high customer satisfaction.

Since 2012 Back IT Up has used TeamViewer’s remote-access and QuickSupport tools to connect to customer devices with a single click and resolve issues instantly. The result: faster response times, a roughly 40% reduction in fuel costs and travel, more efficient use of staff, higher customer satisfaction, and a short payback period that has allowed the company to act as a true IT partner for its clients.

Back IT Up

Patrick Braseth

General Manager and Founder