Case Study: Shaw Media achieves low‑latency nationwide broadcast support and eliminates travel costs with TeamViewer

Shaw Media Relies on TeamViewer to serve 25 Million Canadians

Shaw Media’s Global Television, one of Canada’s largest TV networks reaching about 25 million viewers weekly, operates 52 systems across 12 locations and 11 broadcast markets. Their IT team struggled with time-consuming troubleshooting across time zones, high travel costs for on-site training, and latency and quality issues when distributing hi‑res graphics and working with external vendors.

Shaw deployed TeamViewer for its low‑latency, high‑resolution remote access, centralizing training, troubleshooting and graphics distribution. The solution enabled secure multi‑party collaboration, real‑time monitoring from mobile devices, eliminated travel expenses, sped problem resolution, allowed content to be pushed to all 52 systems in seconds, and delivered a rapid ROI.

Shaw Media

Gerry Belec

Director, Technology and Design, Global News