Case Study: MediTouch Ltd. achieves scalable global clinician training and reliable remote system maintenance with TeamViewer

Rehabilitation technology manufacturer increasingly employs remote access across many clinical scenarios

MediTouch, an Israel-based maker of robotic and perturbation-based balance and gait rehabilitation systems used in clinics and telehealth, faced the challenge of training clinicians and maintaining devices across international markets—constraints made harder by pandemic travel restrictions and the need to meet local data and regulatory requirements. Delivering complex clinical training and rolling out software updates in-person was time-consuming, costly, and impractical across time zones.

By using TeamViewer’s secure remote-access platform and dashboard, MediTouch provides real‑time clinician training, remote session support, and centralized software updates for its installed systems. The result: faster, lower‑cost training (reducing multi-hour travel to four-hour remote sessions), reliable global maintenance for 100+ devices, improved uptime and regulatory compliance, and strong ROI that helped the company continue operations through the pandemic.

MediTouch Ltd.

Darren Marchant

Physical Therapist