Case Study: iCubed Systems streamlines remote device support with TeamViewer Remote

iCubed Systems cuts remote support time by up to 83% with TeamViewer

iCubed Systems, a leading provider of enterprise mobile device management software in Japan, faced challenges supporting its over 8,000 customers. Their clients required significant time and resources to troubleshoot issues, especially for unmanned devices, which often necessitated costly on-site visits for IT staff. To address this, iCubed Systems integrated TeamViewer Remote into its flagship CLOMO MDM product to add new remote support functionality.

By implementing TeamViewer's remote access solution, iCubed Systems enabled IT administrators to perform seamless screen sharing and remote control of devices directly from the management console. This integration with TeamViewer resulted in a reduction of problem resolution time by up to 83%, dramatically higher IT staff satisfaction, and substantial cost savings from eliminated travel, achieving significant improvements to operational efficiency.

iCubed Systems