Case Study: Andros achieves faster, secure remote IT support across 10 countries with TeamViewer Tensor

Andros unifies remote IT support for 5,500 employees with TeamViewer

Andros, an international family group specializing in food processing, faced challenges providing efficient IT support across its global offices and factories. With teams in ten different countries, resolving IT incidents often required costly and time-consuming on-site visits. Their use of multiple, device-specific remote support solutions also created complexity and security concerns. Andros sought a unified, secure solution to rationalize its global IT support, leading them to partner with TeamViewer.

TeamViewer implemented its Tensor solution to provide a single, secure platform for remote support. This allowed Andros' IT team to handle incidents faster and manage devices remotely, regardless of location or operating system. The solution's Single-Sign-On function and end-to-end encryption were key factors in its selection. As a result, TeamViewer enabled Andros to provide effective support for 5,500 employee devices, optimizing its IT maintenance service and accelerating resolution times across all geographical sites.

Andros