Case Study: Ernsting’s family achieves fast, scalable remote support for 1,920 stores and 12,000 employees with TeamViewer Tensor

Leading fashion retailer relies on TeamViewer Tensor as support platform for its 12,000 employees and 1,920 stores

Ernsting’s family, a leading German apparel retailer with around 1,920 stores and 12,000 employees, rolled out store iPads and a bespoke Endlosregal app to support a multichannel shopping experience. Rapid adoption created a new support challenge: IT needed a flexible, scalable way to resolve issues quickly across thousands of iOS tablets and traditional Windows workstations to keep store operations and customer service running smoothly.

Ernsting’s family implemented TeamViewer Tensor with a Mobile SDK integrated directly into the Endlosregal app plus Active Directory single sign-on, giving IT secure, cloud-based remote access to both iPads and PCs. The unified platform cut resolution times, improved remote-support efficiency, simplified user administration, and reduced frustration and waiting time for store staff and customers.

Ernsting's family

André Strauch

Team Leader Client Management