Case Study: CANCOM achieves transparent, compliant remote support with TeamViewer Tensor

CANCOM supports 20,000 customers worldwide with TeamViewer Tensor

CANCOM, a global IT services provider, was facing challenges with its previous TeamViewer Corporate license, which limited the number of users and simultaneous remote sessions. This setup resulted in a lack of cost transparency, complex user access management, the inability to implement Single-Sign-On, and an obstacle in obtaining ISO 27001 certification due to an inability to document support sessions.

To solve this, CANCOM implemented TeamViewer Tensor, an enterprise connectivity suite. This solution provided a transparent and functional platform that gave CANCOM a clear overview of its operations. The implementation of TeamViewer Tensor successfully enabled the necessary session documentation, which was a critical step in the company's pursuit of ISO 27001 cybersecurity certification.

CANCOM