Case Study: NEC Networks improves remote robot servicing with TeamViewer

NEC Networks cuts robot servicing man-hours by 80% with TeamViewer

NEC Networks & System Integration Corporation, a provider of autonomous guide and delivery robots in Japan, faced significant challenges in maintaining and servicing its robots, particularly in remote areas. Identifying problems over the phone was difficult, often leading to costly and time-consuming urgent call-outs for engineers. To improve efficiency, the company turned to TeamViewer for a remote access solution.

By implementing TeamViewer, NEC Networks enabled its engineers to remotely access, view, and control the robots' Android and Linux-based systems to pinpoint issues directly. This solution drastically reduced the need for on-site visits. As a result, TeamViewer helped cut initial response man-hours by approximately 80% within six months, greatly reduced costs from fewer call-outs, and significantly improved both support quality and engineer productivity.

NEC Networks & System Integration Corporation