Case Study: Ernsting’s family improves remote support across 1,920 stores with TeamViewer Tensor

Ernsting’s family supports 1,920 stores with TeamViewer Tensor

Ernsting’s family, a leading German clothing retailer, faced a challenge supporting its rapidly growing fleet of iPads and workstation PCs across 1,920 stores. They required a flexible and scalable remote support platform to provide immediate IT assistance and ensure the smooth operation of their day-to-day business processes.

TeamViewer implemented its TeamViewer Tensor platform, which allows support staff to connect to both Windows PCs and, using an integrated Mobile SDK, directly into the custom Endlosregal app on the iPads for rapid troubleshooting. This unified solution optimized the efficiency of IT support for the company's 12,000 employees, strengthening customer relationships and significantly improving service.

Ernsting’s family