Case Study: Heritage Bank of Commerce achieves rapid issue resolution and increased productivity with TeamViewer

With TeamViewer, IT supporters are now able to jump onto a computer to resolve issues in a matter of minutes

Heritage Bank of Commerce, a community business bank in Silicon Valley with ten branch locations and more than 200 employees, faced slow, travel-heavy IT support from a six-person team. Initial remote-support tests were complicated, LAN‑bound, costly and raised security concerns, so the bank needed a fast, secure way to improve response times and customer satisfaction.

The bank implemented TeamViewer across relevant machines, giving IT fast, user‑friendly remote access with a centralized session database and AES‑256 encryption (Fiducia and ISO 9001 certified). Support staff can now connect in seconds and resolve issues in minutes, increasing productivity, improving service levels and reducing the cost and downtime associated with on-site visits.

Heritage Bank of Commerce

Rob Akiyama

Client Support Superviso