Case Study: Britain’s favorite retailer boosts device uptime and endpoint management with TeamViewer DEX

Britain’s favorite retailer boosts device uptime from 92% to 98% with TeamViewer

A major UK-based global retailer faced challenges managing complex point-of-sale (POS) systems across its vast store network, which led to digital disruptions for employees and customers. These issues resulted in poor customer experiences and operational inefficiencies. To address this, the retailer partnered with TeamViewer to implement its TeamViewer DEX Platform.

The TeamViewer solution provided deep visibility and monitoring capabilities, allowing engineering teams to quickly pinpoint, respond to, and predict POS issues. This reduced the mean time to resolution and significantly improved device management for over 26,000 endpoints. The measurable outcomes included an increase in device uptime from 92% to 98%, reduced employee workloads, and an overall better digital experience for both employees and customers.