Case Study: VOSS Fluid achieves faster remote support and reduced downtime with TeamViewer

VOSS Fluid supports six international locations remotely with TeamViewer

VOSS Fluid GmbH, a German manufacturer of hydraulic systems, faced the challenge of reducing costly manufacturing downtime at its German location while also needing to provide technical support for equipment and client computers across its six international sites. This need for immediate remote support became even more critical during global travel restrictions.

To solve this, VOSS Fluid implemented TeamViewer and TeamViewer Assist AR. This solution allows their team to remotely access machines and computers at any time to quickly diagnose and resolve issues. TeamViewer provided a significant advantage by offering an organized overview of all connected computers in a folder structure, enabling immediate support for each division and improving process reliability.

VOSS Fluid GmbH