Case Study: Hurco achieves faster uptime and reduced service travel costs with TeamViewer Assist AR

With AR, Hurco is taking its maintenance, repair and service to the next level

Hurco, a U.S. manufacturer of 3- and 5-axis machining centers and CNC control software serving industries like aerospace and medical, was struggling with costly machine downtime. Troubleshooting complex faults required subject-matter experts to travel to customer sites, causing long service response times, high travel expenses, and production disruptions.

Hurco adopted TeamViewer Assist AR, using customers’ smartphones to stream live views so remote experts can add 3D markers and annotations and guide technicians in real time. The AR solution cut fault-detection and resolution times, reduced travel and service costs, improved machine uptime and support efficiency, and boosted customer satisfaction.

Hurco

Ryan Lay

Manager Control Support and Testing