Case Study: Mitsubishi Electric achieves faster repairs and reduced downtime with TeamViewer Assist AR

With AR, Mitsubishi Electric enhances the support experience and improves repair processes

Mitsubishi Electric B.V. Polish Branch, part of the global Mitsubishi Electric group, runs a 30‑engineer support team for manufacturers across Central Eastern Europe. Faced with increasingly complex technical issues that were inefficient to resolve by phone or email and with COVID‑related travel restrictions, the team needed a scalable remote support solution with augmented reality to keep production lines running and reduce costly downtime.

Mitsubishi Electric implemented TeamViewer Assist AR (with Microsoft HoloLens2) as part of its SupportME‑X offering to digitize and automate customer support. The AR‑enabled remote assistance lets engineers see live camera feeds and overlay guidance, enabling guaranteed SLAs, faster problem resolution, fewer field visits, lower travel costs, reduced equipment downtime, and stronger collaboration between on‑site technicians and remote experts.

Mitsubishi Electric

Jakub Kwiatkowski

Solution Business Manager