Case Study: Würth achieves 100% product availability and lower service costs with TeamViewer IoT

Würth ensures 100% product availability with TeamViewer

Würth GmbH, a specialist in assembly and fastening materials, faced challenges with remotely managing its intelligent sensor-equipped shelving systems. Their previous process was cumbersome, requiring technicians to travel to customer sites for technical problems, and their ordering system lacked automation. To address this, they turned to vendor TeamViewer and its TeamViewer IoT solution.

TeamViewer implemented a solution using the Dell IoT Edge Gateway and its own IoT platform, creating a central, web-based interface for system management. This allowed Würth's technicians to provide immediate remote support and maintain 100% product availability for their customers. The results included a significant reduction in costs due to less field work and the ability to implement customer requirements without being on-site.

Würth GmbH