Case Study: Acrelec achieves secure, scalable remote device management with TeamViewer Tensor

Acrelec handles nearly 1 million device connections a year with TeamViewer

Acrelec, a global leader in digital transformation for quick service restaurants, faced the challenge of remotely managing tens of thousands of in-store kiosks across multiple continents without disrupting operations. Their teams struggled with inefficient troubleshooting and needed a secure, scalable solution to reduce downtime and costly site visits. They turned to TeamViewer and its TeamViewer Tensor platform to address these needs.

The solution implemented by TeamViewer provided secure, enterprise-grade remote access and control, enabling Acrelec's technicians to monitor, diagnose, and resolve issues instantly. With features like centralized user management and two-factor authentication, TeamViewer ensured security at scale. This resulted in nearly one million remote connections per year, significantly minimizing device downtime, reducing the need for on-site visits, and ensuring seamless restaurant operations for their global clients.

Acrelec