Case Study: TecnoGen maximizes generator uptime worldwide with TeamViewer Frontline

Power generators manufacturer TecnoGen leverages augmented reality for maximized uptime

TecnoGen, an Italian leader in generator manufacturing serving customers in over 70 countries, was struggling with slow, phone‑based support that increased downtime and costs when field technicians needed specialist help. The company needed a way to deliver real‑time expert assistance, transfer technical skills to customers, and cut travel time and language barriers for interventions in remote or time‑critical situations.

TecnoGen developed a QRA (Quick Remote Assistance) kit using TeamViewer Frontline xAssist—Vuzix smart glasses, 4G connectivity, touchscreen and AR-enabled remote support—so service center engineers can guide on‑site technicians with live video, AR markers, multi‑caller collaboration and instant translation. The rollout produced faster response times, reduced travel and support costs, lower downtime, higher productivity and improved customer satisfaction while enabling hands‑free global training.

TecnoGen

Renato Bruno

Chief Executive Officer