Case Study: Bühler achieves fast, reliable global remote support and ISO 27001 compliance with TeamViewer

Bühler relies on digital support processes with TeamViewer Tensor to support its plants and customers

Bühler, the Swiss plant manufacturer whose systems process food for roughly a quarter of the world’s population and serve customers in 140 countries, faced growing service challenges: travel restrictions, geopolitical barriers and remote, low‑bandwidth sites made on‑site commissioning and support difficult, the legacy remote‑support tool was hard for less IT‑savvy customers, and sessions were not logged—an obstacle for ISO 27001 certification.

Bühler deployed TeamViewer Tensor and TeamViewer Pilot alongside its Bühler Insights IoT platform to enable secure, centrally managed remote access, AR‑guided training, and even remote MES/PLC commissioning (e.g., a flour mill in Yemen). The result: faster, more reliable troubleshooting, reduced downtimes and travel costs, full session logging that supported ISO 27001 certification, and scalable, environmentally friendlier service delivery.

Bühler

Roland Isler

Senior System Administrator