Case Study: Howe Tech scales IT service capacity and security with TeamViewer

Howe Tech boosts service capacity 344% with TeamViewer

Howe Tech, a premier IT service provider in rural Jackson, California, faced the challenge of meeting growing client demand for always-on support across a large geographic area without increasing headcount. They also needed to protect their small-business clients from increasing cyber threats. To address this, they turned to TeamViewer for a secure, all-in-one remote solution.

Howe Tech implemented TeamViewer Remote with its Remote Monitoring and Management (RMM) and Managed Detection & Response (MDR) capabilities. This solution from TeamViewer enabled them to monitor devices proactively, respond to incidents instantly, and automate security resolutions. The results were a 344% increase in weekly service capacity and an 80% year-over-year increase in their customer base, allowing them to scale efficiently without sacrificing service quality.

Howe Tech