Case Study: cleanLASER achieves fast global remote support with TeamViewer

cleanLASER resolves 85% of support cases in minutes with TeamViewer

cleanLASER, a high-tech company specializing in laser cleaning systems, faced the challenge of providing immediate global support to its worldwide customers. Their systems are based on a proprietary embedded control unit, which prevented the integration of a standard remote access solution. To maintain plant availability, a key competitive factor, they turned to TeamViewer for a solution.

TeamViewer, in collaboration with cleanLASER, developed a custom interface for secure remote access to the cleanTOUCH laser control using TeamViewer IoT. This solution allowed cleanLASER to find and eliminate the cause of faults within minutes in 85 percent of cases, providing fast assistance and achieving a payoff on the investment in less than six months.

cleanLASER